FAQ & Site Info

If I am selling an 82 Snake Eyes' uzi, and you can tell it is an Iron Grenadier's uzi, tell me, and I will correct the listing and the price! If I am selling a weapon as an original, and your eyes are better than mine and can see that it is not a faded black, but a dark grey accessory pack item, tell me, and I will pull it immediately. I do not want to sell accessory pack items here!

Who can leave feedback? Qualified buyers - ones that paid instantly using only PayPal or google checkout - receive an email from [email protected] with a link at the time the payment was made and again about 20 days later. They must have that link to leave feedback. KEEP in mind MANY mail systems put all noreply emails in the trash or spam folder - IF they deliver them at all. AOL is known for not delivering such emails. The subject line reads "Rate your transaction for seller xxxx" and the email is from [email protected] Feedback CANNOT be left for a buyer. Buyers do not register on this site, therefore there is no way to leave feedback for them.

COMBINED SHIPPING: Yes. The first item you buy is nearly always $2.50 for shipping. For each additional figure or accessory/part, shipping is 0.50 cents extra. This is factored immediately in your shopping cart. You do not have to do anything extra. INSURANCE: If your package is damaged or obviously open/tampered with, contact the United States Postal Service and file a claim with them. Be sure that you request to purchase insurance on an item when paying so that you are always protected from thieves. If you do not choose to purchase insurance, you are responsible for the risk. We can ship the package to you, but we cannot control what happens once it is in the hands of the USPS.

Joints: Shoulders, neck, elbows, and knees are listed as loose when relevant. If the joints are shown as Good or Great, there is no looseness. Breaks: If there are any cracked elbows, fractures, or broken pieces, they will be listed. If not, they will not be listed. Paint: See Below C-10 - Even figures that are still sealed in the package tend to have factory blemishes, sloppy paint, or other anomalies, so C-10 will likely never be used. C-9.5 - A figure that is in the same condition it would have been in when directly removed from the card. C-9.0 - Near Mint. This is a figure that has only minor paint flaws that are not very noticeable until close inspection. C-8.5 - Very Good. This is an item with very light paint wear. This is the quality I expect in my own, personal collection. C-8.0 - Good. An item with normal paint wear, scuffs, or light fading. C-7.5 - Low Quality - Anything below C-8 would likely only be used for customs or harvesting body parts. (my paint guide is loosely related to the guide at JoeParts)

There are several reasons. First and foremost, while we would love to do so, it is just so expensive. The last package we shipped to England weighed 2 lbs, cost $38 dollars to ship, and was only worth $20.00. On top of that, the purchaser received a custom's charge. So the overall charge is far too expensive to make our toys affordable. Lastly, there is no way for us to track a package after it has arrived to your country. We've had packages show as delivered to Poland and Canada customs, where our tracking trail ends, and had customer's claim they never received anything. We had no way to prove the customers had received their packages, therefore had to provide full refunds even though we could clearly see that they had arrived at customs. Due to issues such as these, it is not worth the risk and cost. Sorry! We love our International brothers, we just can't afford the risk!

Do you have questions on an item or order? Click on any item in the store, look at the right column, and click the small envelope next to Contact Us. If you are looking to talk toys, visit our forums at: www.og13.com